Dentalise is a company set up by dentists, who just like many others experienced significant neck/back pain early in their careers. They wanted to find ergonomic and innovative solutions to help clinicians take care of their own well-being, as they looked after their patients. We are based in Brisbane, Australia!
Once the loupes order is submitted, it take roughly 6-8 weeks for them to arrive in Australia. Each pair of SurgiTel loupes is custom manufactured to the individual clinician’s specification. Headlights and other parts can be shipped out to you usually within 2-3 business days if there is stock. Otherwise it normally takes 4-5 weeks
Just send us an email at SurgiTel@dentalise.com.au We always try to respond promptly, usually within 24hours! Photos to help describe the problem you are experiencing are also very helpful.
Basic warranty information are as below. Ocular gluing – 4 years Ocular material – 5 years Frame lenses – 2 years All frames – 2 years All frame lenses – 2 years Headlights and chargers – 2 years Battery cells - 1 year All accessories – (working distance caps, curing filters, light adapters, etc.) –
Certainly, we have loaner loupes and headlights available for trial! Please note numbers can be quite limited as they are often in high demand. You will need to provide a deposit for the full cost of the item, and a weekly rate will be charged. The remaining balance will be refunded on return of the
There is a screw under the headlight LED that allows you to adjust the direction of the beam. Please also see the following video: https://www.youtube.com/watch?v=Ev4iMtGBiTQ
Please see the following video: https://www.youtube.com/watch?v=rwn8B5m5jRE
For the longevity of your headlight batteries (as for all Li-on batteries), it is best to avoid overcharging it (leaving it plugged in overnight), and to avoid depleting it completely. Otherwise the battery life can become significantly shortened. We recommend charging them during lunch time or in the morning when you are setting up for
Of course! Our reps service all the major cities regularly each year. Please send us an email and we will add you to our wait list. When the next trip availability comes up, we will send you a message to make a booking!
Yes you can! Through our digital measurement platform, we have manufactured many SurgiTel loupes without issues. So you can rest assured the fit of your loupes will be optimum. If any problems occur, we will help to assess what the issue is and fix it at no cost. Please Click Here to get started!